Quality Assurance (Junior/Middle)CÔNG TY TNHH GEMCOMMERCE
Nơi làm việc: Hà Nội
Ngành nghề: IT phần mềm, Thống kê, Sản xuất / Vận hành sản xuất, Giao Dịch Khách Hàng, Dịch vụ, QA-QC/ Thẩm định/ Giám định
Lương: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 21/06/2024
Hạn nộp: 21/07/2024
Mô tả công việc
1.Quality Monitoring and Evaluation:
Monitor and evaluate customer interactions ( emails, chat, etc.) to ensure adherence to quality standards.
Assess communication for accuracy, professionalism, and compliance with company policies and standard
Identify training or coaching needs and opportunities for process improvements based on evaluation results.
Ensure all customer interactions comply with relevant regulations and company policies.
Maintain accurate and up-to-date records of quality assessments and feedback provided.
2. Reporting and Feedback:
Provide detailed feedback to Customer Success team members on their performance throughout QA score
Prepare and present regular quality reports to management, highlighting trends, insights, and areas for improvement.
3. Process Improvement:
Collaborate with the Customer Success Manager to develop and implement quality improvement initiatives and CS workflow (if any)
Work with cross-functional teams to enhance processes and tools that support customer interactions.
Conduct root cause analysis for identified quality issues and recommend corrective actions.
4. Training and Coaching:
Create and update training materials, including manuals, guidelines, and best practice documents.
Support to coach team members to ensure consistent quality in customer interactions and product knowledge
Monitor and evaluate customer interactions ( emails, chat, etc.) to ensure adherence to quality standards.
Assess communication for accuracy, professionalism, and compliance with company policies and standard
Identify training or coaching needs and opportunities for process improvements based on evaluation results.
Ensure all customer interactions comply with relevant regulations and company policies.
Maintain accurate and up-to-date records of quality assessments and feedback provided.
2. Reporting and Feedback:
Provide detailed feedback to Customer Success team members on their performance throughout QA score
Prepare and present regular quality reports to management, highlighting trends, insights, and areas for improvement.
3. Process Improvement:
Collaborate with the Customer Success Manager to develop and implement quality improvement initiatives and CS workflow (if any)
Work with cross-functional teams to enhance processes and tools that support customer interactions.
Conduct root cause analysis for identified quality issues and recommend corrective actions.
4. Training and Coaching:
Create and update training materials, including manuals, guidelines, and best practice documents.
Support to coach team members to ensure consistent quality in customer interactions and product knowledge
Yêu cầu công việc
You Have...
Bachelor's degree preferred (Bachelor of Management of Quality, Business Administration, Economics...)
3+ years of Customer Success Agents experience with 1+ year of QA experience or 1+ years experience of Customer Success Leader/Supervisor
English: Advanced level
Implementation of corrective action programs experience
Strong computer skills including Microsoft Office, QA applications, and databases
Knowledge of tools, concepts, and methodologies of QA
Solid knowledge in effective usage of data analysis tools and statistical analysis
Plus points
Quality inspection or auditing experience
Product or industry-related experience
Bachelor's degree preferred (Bachelor of Management of Quality, Business Administration, Economics...)
3+ years of Customer Success Agents experience with 1+ year of QA experience or 1+ years experience of Customer Success Leader/Supervisor
English: Advanced level
Implementation of corrective action programs experience
Strong computer skills including Microsoft Office, QA applications, and databases
Knowledge of tools, concepts, and methodologies of QA
Solid knowledge in effective usage of data analysis tools and statistical analysis
Plus points
Quality inspection or auditing experience
Product or industry-related experience
Quyền lợi được hưởng
We offer
Salary range: Negotiate
Performance review and competency evaluation: 2 times per year.
Lunch meal + Parking fees provided.
Annual performance bonus & 13th - month salary: up to 3-month salary (based on your devotion and business efficiency)
Holiday bonus & Company trip
Remote working days: 12 days per year
Annual leaves: 12 days per year
Treatment: annual health check-up at top clinic in VN, weekly shoulder massage treatment, monthly team bonding, annual company trip,...
Training program: ensure to cover product training for all newbie and other training programs according to the Company's policy
Why you'll love working here
Learn product-thinking and customer-centric mindset.
Collaborative and supportive environment
Young and passionate colleagues
Professional and creative office view
Clear & Scientific Agile Framework on the whole company workflow & culture.
Join a dynamic team to design and develop high-performance E-commerce products. Take on ambitious and challenging objectives by contributing to groundbreaking business models in the market.
Flexible working time:
Morning: 8:00 am -12:00 pm (check in from 8:00 am to 8:45 am)
Afternoon: 1:00 pm - 5:45 pm (check out from 5:00 pm to 5:45 pm)
Salary range: Negotiate
Performance review and competency evaluation: 2 times per year.
Lunch meal + Parking fees provided.
Annual performance bonus & 13th - month salary: up to 3-month salary (based on your devotion and business efficiency)
Holiday bonus & Company trip
Remote working days: 12 days per year
Annual leaves: 12 days per year
Treatment: annual health check-up at top clinic in VN, weekly shoulder massage treatment, monthly team bonding, annual company trip,...
Training program: ensure to cover product training for all newbie and other training programs according to the Company's policy
Why you'll love working here
Learn product-thinking and customer-centric mindset.
Collaborative and supportive environment
Young and passionate colleagues
Professional and creative office view
Clear & Scientific Agile Framework on the whole company workflow & culture.
Join a dynamic team to design and develop high-performance E-commerce products. Take on ambitious and challenging objectives by contributing to groundbreaking business models in the market.
Flexible working time:
Morning: 8:00 am -12:00 pm (check in from 8:00 am to 8:45 am)
Afternoon: 1:00 pm - 5:45 pm (check out from 5:00 pm to 5:45 pm)
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
CÔNG TY TNHH GEMCOMMERCE
Giới thiệu công ty
CÔNG TY TNHH GEMCOMMERCE việc làm
5th floor, Artemis Tower, No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
Quality Assurance
Công Ty TNHH Hệ Thống Thông Tin FPT - FPT Information System - FPT IS
Thoả thuận
Hà Nội
25/07/2024
Process Quality Assurance (PQA)
TẬP ĐOÀN CÔNG NGHIỆP - VIỄN THÔNG QUÂN ĐỘI (VIETTEL)
Thương lượng
Hà Nội
26/07/2024
Kỹ Sư Cải Tiến - Đảm Bảo Chất Lượng
Công Ty TNHH Điện Tử Meiko Việt Nam MKVC
Thương lượng
Hà Nội
27/07/2024
Nhân viên đảm bảo chất lượng IPC
Công ty Cổ phần Đầu tư Liên doanh Việt Anh
10 Tr - 15 Tr VND
Hà Nội
15/07/2024
Senior Quality Assurance - Hà Nội - TA139
NGÂN HÀNG TMCP VIỆT NAM THỊNH VƯỢNG - VPBank
Thỏa thuận
Hà Nội
19/08/2024
PQA (Process Quality Assurance )
Công Ty Cổ Phần Lotus Quality Assurance
12 - 25 triệu
Hà Nội
07/07/2024
Vị trí Quality Assurance (Junior/Middle) do công ty CÔNG TY TNHH GEMCOMMERCE tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Quality Assurance (Junior/Middle) hoặc công ty CÔNG TY TNHH GEMCOMMERCE ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH GEMCOMMERCE việc làm
5th floor, Artemis Tower, No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi
Quy mô: Từ 101 - 500 nhân viên