Mô tả công việc
Quality Assurance Strategy & Process Development
Design, implement, and maintain quality assurance processes across the development lifecycle.
Define quality metrics and benchmarks to evaluate and improve product or service quality.
Ensure that QA processes align with industry standards and internal objectives.
Auditing & Compliance
Conduct regular internal audits, process reviews, and quality inspections.
Identify deviations from established processes and ensure timely corrective actions.
Documentation & Reporting
Maintain comprehensive records of QA activities, including audit results, non-conformities, and resolutions.
Generate reports on quality performance metrics, trends, and improvement progress.
Process Improvement & Innovation
Collaborate with cross-functional teams (Dev, APM, Ops) to identify inefficiencies and improvement opportunities.
Propose and drive changes that enhance quality, reduce defects, and improve operational efficiency.
Promote adoption of best practices and continuous improvement initiatives.
Training & Knowledge Sharing
Conduct training sessions and create educational materials on QA standards and procedures.
Support team members in understanding and applying quality principles in their work.
Root Cause Analysis & Corrective Action
Investigate quality issues through structured root cause analysis techniques.
Collaborate with relevant teams to implement corrective and preventive actions (CAPA).
Customer Satisfaction & Feedback Loop
Analyze customer feedback, complaints, and return data to identify trends and pain points.
Translate feedback into actionable quality improvements.
Regulatory & Industry Standards Compliance
Stay current with relevant quality regulations, standards (e.g., ISO, CMMI), and best practices.
Ensure ongoing compliance with all required certifications and regulatory frameworks.
Risk Assessment & Mitigation
Proactively identify potential quality-related risks across the product or service lifecycle.
Develop risk mitigation strategies and contingency plans.
Quality Culture & Continuous Improvement
Champion a culture of quality excellence and continuous improvement across the organization.
Encourage team-wide ownership of quality and open sharing of ideas for improvement.
Yêu cầu
Have more than 3 years of experience in software quality assurance roles.
In-depth knowledge of software development processes, testing methodologies, and quality assurance principles.
Familiarity with industry quality standards and frameworks, such as ISO 9001, CMMI, or Agile methodologies.
Having abilities and working knowledge of data analysis/statistical methods.
Outstanding communication skills.
Excellent organizational and leadership skills.
Experience with quality management tools and software testing tools is a plus.
Relevant certifications in quality assurance or quality management are advantageous.
Quyền lợi
💰 Competitive salary that aligned with your skills and contributions with salary review twice a year.
🩺 Premium health insurance package for extra protection.
💻 Equipped with MacBook/Laptop & the latest technology to enhance productivity.
🎓 Sponsored international certification exams, supporting professional advancement.
🚀 Open, flexible, and supportive work culture.
🎉 Exciting activities such as Open Talks, Project Trips, Sports Day, Year-End Parties, PlayStation, etc.
⏰ Flexible Working Hours from Monday to Friday (8:00 AM - 11:30 AM | 1:00 PM - 5:30 PM).
Thông tin chung