Quality Assurance Specialist - App TravelCÔNG TY TNHH transcosmos Việt Nam
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Mô tả công việc
Monitor the quality of customer care service via call/email/chat channels
Analyze, evaluate and score call quality/unvoice channel quality of employees
Ensure service quality is improved based on quality standards
Update feedback promptly and provide solutions to improve service quality
Isolate and identify areas of improvement on members performance;
Monitor daily reports from the supervisor
Provide leadership, guidance, and support to the team members
Manage refreshment & training to agents
Identify & escalate issues to the related teams when out of the scope of this department;
Find issues among members related to productivity and problem-solving;
Accept and process special requests from customers as per SOPs;
Manage recurring meetings with team(s) to review performance;
Manage routing and payment method enablement as per available inventory defined by SOPs;
Ensure all cases are solved within required timeframe following the company's SOPs;
Report fraud to the company's risk team;
Report any product error findings to related product/engineering teams
Yêu cầu công việc
Good at English both written and spoken
Have 1+ year of experience in developing and implementing quality assurance programs in a call center environment
Ability to solve problems quickly and independently while working in a fast-paced environment
Intermediate to advanced reporting skills
Excellent ability to identify and analyze data for trends
Ability to multitask and perform in constantly changing environment
Strong organizational, planning, prioritization skills
Quyền lợi được hưởng
Thông tin khác
Cao đẳng
Độ tuổi:
23 - 35
Thời gian làm việc: 9AM - 6PM, Monday - Saturday 8 hours/ day, 25 days/ month
Phúc lợi:
- Position promotion
- Salary increase: once/year
- Periodical bonus: twice/year
- 13th month salary
- Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
- Activities: Birthday party, Employee engagement activities
Lương:
16 Tr - 17 Tr
VND
Nộp hồ sơ liên hệ
CÔNG TY TNHH transcosmos Việt Nam
Giới thiệu công ty
CÔNG TY TNHH transcosmos Việt Nam việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên
Việc làm tương tự
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CÔNG TY TNHH transcosmos Việt Nam
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CÔNG TY CỔ PHẦN THƯƠNG MẠI QSR VIỆT NAM
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cÔNG TY CỔ PHẦN GIẢI PHÁP ATOM
Giới thiệu công ty
CÔNG TY TNHH transcosmos Việt Nam việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên