Quality Assurance

• Supervise the development and implementation of Quality Assurance systems and processes to ensure quality, safety and compliance of processes and products to internal, customer and regulatory requirements

• Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources

• Design and develop quality assurance procedures, systems (quality checklist, tools, techniques), processes and standards to ensure alignment to global DKSH quality policy and local regulatory guidelines

• Conduct quality assurance investigations of non-conforming processes, including identifying underlying causes and developing recommended corrective actions

• Supervise the investigation and closure of the internal and external complaints and returns

• Ensure quality assurance records and information are collated and analyzed on a regular basis and records are maintained in a quality assurance repository

• Identify training needs and organize training interventions to meet quality standards

• Prepare monthly summaries of quality issues for the Technical Support Manager for presentation to the Senior Management Team

• Liaise with internal departments to identify and review the operation flows to enhance overall efficiency and compliance to quality management system