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Mô tả công việc
Summary of Job Description
This role focuses on ensuring product quality and delivering technical support to customers. Responsibilities include handling customer complaints through the CXI (Customer Experience Improvement) process, investigating product-related issues, and collaborating with cross-functional teams to implement corrective actions. The position plays a key role in maintaining high customer satisfaction and continuous improvement in product performance and reliability.
Job Descriptions
Major Duties
• Support Dealers/other sections in solving technical issues
• Handle customers' complaints with Dealers
• Handle product quality with Dealers & Mitsubishi Motors Corporation
• Instruct Dealers to improve service quality knowledge and skills
Minor Duties
• Hold techline meeting with Dealers
• Issue techline news
• Follow up techline KPI
• Release Technical Service Letter (TSL) to Dealers
Yêu cầu
Requirements
• Education: Bachelor's degree in Automotive Technology/Engineering
• Experience: Having at least 3 years of experience in car maintenance
• Knowledge: Automotive Technology & Maintenance, Automotive Business
• Skills:
English: good English communication skills, and can read & understand automotive materials
Driving license B2: can drive for business trip
Presentation and Microsoft Office skills
• Others:
Love vehicles, instruction jobs, etc. with supportive manner
Interested in car technology and after sales service
Benefits
• Competitive salary
• Transportation allowances, meals provided at the factory
• Annual performance & salary review
• Total bonus from 1.5 - 6 months
• Premium health care package
• Additional public holiday days-off
Quyền lợi
Thưởng
Total annual bonus from 1.5 - 6 months
Chăm sóc sức khoẻ
Premium Healthcare Package
Xe đưa đón
Shuttle bus arrangement/ Transportation allowance
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô
KỸ NĂNG
Automotive Engineering, Automotive Repair, After Sales Management, Technical Support, Customer Services
LĨNH VỰC
Ô tô
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- Số 245, đường Đỗ Mười, khu phố Bình Đường 3, phường Dĩ An, Thành phố Hồ Chí Minh, Việt Nam