Quality Management Staff (Automotive Aftersales Technical Support)

Summary of Job Description
This role focuses on ensuring product quality and delivering technical support to customers. Responsibilities include handling customer complaints through the CXI (Customer Experience Improvement) process, investigating product-related issues, and collaborating with cross-functional teams to implement corrective actions. The position plays a key role in maintaining high customer satisfaction and continuous improvement in product performance and reliability.
Job Descriptions
Major Duties
• Support Dealers/other sections in solving technical issues
• Handle customers' complaints with Dealers
• Handle product quality with Dealers & Mitsubishi Motors Corporation
• Instruct Dealers to improve service quality knowledge and skills
Minor Duties
• Hold techline meeting with Dealers
• Issue techline news
• Follow up techline KPI
• Release Technical Service Letter (TSL) to Dealers