Quality Manager (Food Industry)

• Take a proactive approach and monitor compliance with food safety and quality standards in production. Suggest improvements for any quality and safety issues identified.
• Supervise and manage the operation of BRC, IFS and ORGANIC quality management systems and collect quality related information from suppliers on regular basis.
• Prepare food safety and quality reports for stakeholders based on QC staff data input.
• Coordinate feedback on third-party and client audits; supply information as requested, implement corrective actions and improvements as needed.
• Handle and resolve customer complaints effectively when they arise and report back to the stakeholders in a professional manner.
• Lead a team of 4 QC staff (set weekly schedules, follow up on their daily feedback from processing plants, take care of data entry into the central system, support with supervision on site when needed, ...).
• Communicate with stakeholders and upper management on active quality topics.
• Receive and guide customers during prospection trips or audits and ensure customer expectations are met together with the commercial team.
• Make risk assessments for the entry of new products and/or suppliers.
• Assist commercial team in R&D to develop new products, recipes and packagings based on specific requirements for final product (product display, shelf life prolonging, taste/visual experience, etc.).
• Follow up on the production plan with suppliers, manage and report delays in production when arising.
• Monitor the shipment plan and make capacity calculations to optimize the combination of different orders for container shipments.
• Other tasks as assigned by the manager.