Quality Manager

About the Job
I. General information:
1. Job Title: Quality Manager
2. Report to: Vietnam General Manager
3. Subordinates: Quality Engineer
4. Working Location: Phu My 3 Specialized Industrial Park, Ba Ria & Vung Tau Province, Vietnam (Shuttle bus will be provided from 3 locations: Ho Chi Minh City, Bien Hoa City, and Vung Tau City)
II. Summary of the role:
- Establish, maintain, and improve company Quality management systems to ensure that all quality functions in the areas to meet internal and external quality expectations.
- Develop and implement a systematic procedure to evaluate supplier quality management systems, identifying gaps and establishing corrective actions.
- Responsible for plant quality assurance effort with emphasis on identification and solution of process, material or labor problems that could compromise plant commitments on quality.
- Responsible for testing & inspections, to ensure incoming, process, and finished products meet requirements of customers and company.
- Preparation of all external quality reports for customers to meet contract and project requirement.
- Responsible for internal quality report to identify problems, promote project management in areas involving quality, and resolve problems. Using QA/QC tools and methodologies for the analysis of quality issues and come up with improvement plan or proposal.
III. Tasks & Responsibilities:
- Formulated the company's quality objectives, monitored the completion of the objectives, reported to the general manager and management meeting in a timely manner, and took corresponding measures to ensure the realization of the objectives;
- Monitored the company's internal production performance and promoted quality improvement to reduce scrap rate and waste cost;
- Monitor customer feedback and complaints to ensure 100% customer response rate within a limited period. At the same time, conduct thorough analysis and countermeasures for each feedback, and standardize countermeasures to avoid recurrence;
- Monitor the material quality of suppliers and assist suppliers to improve the quality to meet the material quality requirements;
- Monitor the change point management of the company, including design change, process change, material change, supplier change, etc., to ensure the stability of product quality after the change;
- Responsible for customer factory audit, pass customer audit and show the highlights of the company;
- Responsible for the staff management, guidance and training of the quality members, so that they have the ability to work on the job, and gradually become capable and willing excellent staff;
- Working together with Sales, Production, and other team for new product / new application development.
- Working together with Production, Technical, and Supply chain for project review and FAT protocol.
- Deal with customers and related parties on quality requirements and complaints.
- Contribute to the creation and implementation of strategy, policies, processes, and procedures & best practice Lean vision to aid and improve operational performance.
- Making headcount plan according to business forecast, recruiting & training of operators to meet the need of production (combined effort with HR), measuring operators' performance and maintaining an effective salary & compensation system;
- Confers with management and colleagues to solve workers problems, complains and grievance.
- Close cooperation with other departments, particularly Production, Supply chain, Technical, Purchasing, and Sales departments.