Mô tả công việc
Handle customer inquiries via calls, email, chat, and messaging channels.
Resolve customer issues, provide accurate information, and ensure a positive service experience.
Escalate urgent or complex cases to the relevant teams when necessary.
Stay updated on products, processes, and customer service guidelines to deliver effective support
Yêu cầu
Graduated from High school or equivalent academic level
Fluency in English - B2 and above (speaking, listening, writing, and reading) - working 100% English
Quyền lợi
Gross Income: 14,500,000 - 15,500,000 VND/month
Base Salary: 8,000,000 VND/month
Meal Allowance: 500,000 VND/month
Voice Allowance (Applicable from Go Live):
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancement
High B2 English: 2,500,000 VND/month
C1/C2 English: 3,500,000 VND/month
Night Shift Allowance: Up to -2,400,000 VND/month
(30% of base salary for eligible night-shift hours)
Monthly KPI Incentive: Up to 1,200,000 VND/month
Actual income may vary depending on working days, KPI achievement, and applicable allowances
100% salary in 2-month probation time
Thông tin khác
Thời gian làm việc:
Từ Thứ 2 đến Thứ 7 (19:30 - 07:30, Actual Working Shift:
9-hour shift (7.5 working hours + 1-hour meal
break + 30-minute utility breaks)
Example: 7:30 PM - 4:30 AM
Shift assignment is determined by the Team
Leader/Line Manager
5 working days/week (40 hours/week)
Days Off: Fixed off on Sunday and 01
additional rotating day off per week
Project Operating Hours:
Mon-Fri: 7:30 PM - 7:30 AM
Sat: 8:00 PM - 5:00 AM )
Thông tin chung
- Thu nhập: 14.5 - 15 triệu VNĐ
Nơi làm việc
- QTSC 9 Buiding, Đường số 3, Tân Chánh Hiệp, Quận 12, Hồ Chí Minh
- (Trước sáp nhập: Quận 12, Hồ Chí Minh | Sau sáp nhập: Trung Mỹ Tây, Hồ Chí Minh)
- 1. QTSC 9 Buiding, Đường số 3, Tân Chánh Hiệp, Quận 12, Hồ Chí Minh
- (Trước sáp nhập: Quận 12, Hồ Chí Minh | Sau sáp nhập: Trung Mỹ Tây, Hồ Chí Minh)