Mô tả công việc
- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
- Determine weaknesses in agent performance, materials and procedures.
- Create reports that reflect agent performance and service quality.
- Provide solutions for improving agent performance and customer satisfaction
- Other tasks assigned by Line Manager.
Yêu cầu
- College/ Bachelor's degree
- Banking Experiences at least 02 years (prefer: Contact Center).
- Good writing skill (both Vietnamese and English).
- Reporting & analysis skills (preferable).
- Strong communication skills.
- Positive/ High Teamwork spirit.
- Careful and patient style of work.
Quyền lợi
Bảo hiểm
Du Lịch
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin chung