Mô tả công việc
*Delivery Operations costs within Plan through.
- Ensure to meet the targeted performance with good performance indicators, ratios or errors / re-processes / wastes.
- An eye towards process improvement.
*Develop and grow relationships with stakeholders to provide a high level of customer service to internal & external customers.
- Improving customer satisfaction levels.
- Improving service level.
- Contribute Initiatives in teams to improvise current processes that improve customer's experience with bank services.
- Tangible improvement to execution process of transactions as measured by number of process improvements, turnaround time.
*Ensure high quality credit assessment (validation, verification, documentation and valuation) across products of PL and Cards.
- Quality process on PL and Cards application as assigned.
- Comply with bank policies, processes and standards and within legal and regulatory requirements.
- Actively contribute to the projects in growth agenda or initiative for continuous improvement.
*Proactively participate in team's action plan.
- Collaboration.
- Self-development.
*Ensure policy and compliance frameworks and requirements from internal audit and/or external governance stakeholders are adhered to.
- Comply with Bank policies, processes and standards and within legal and regulatory requirements.
- Participate bank activities in DR Rehearsal.
Yêu cầu
- Knowledge of lending policies, procedures and documentation.
- Demonstrated experience in handling a high volume customer service and complex operational area.
- Sound verbal and written communication skills.
- Strong customer focus and performance target focus.
- At least 1 years experience.
Quyền lợi
Bảo hiểm
Phụ cấp
Thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Chế độ nghỉ phép
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