Quản Lý An Toàn & An Ninh Safety & Security Manager

- Supervise and participate in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards;
- Handle complaints, investigate and thoroughly report on customer or employee injuries, compensation claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary;
-Maintain responsibility for handling any emergency that would require partial or complete evacuation of the hotel in instances such as fire, armed robbery, severe injuries, power failure or bomb threats as necessary;
- Oversee employee adherence to security issues;
- Maintain safe working conditions within the department and the Hotel;
- Provide employees with the information needed to perform their job effectively;
- Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork;
- Adhere to hotel's policies and procedures.