Quản Lý Bộ Phận Giải Trí | Experience Manager (Activities & Excursions)

Duties and responsibilities for this position shall include, but are not limited to, the following:
- Manage the process and development within the department
- Cooperate with Accountant for making the budget yearly
- Cooperate with sale for web advertisement
- Maximum the sale to reach the budget monthly
- Minimize cost for all activities
- Making new trips to attract more guests
- Survey for new destinations of the excursion
- Make cost and selling prices for all activities
- Review and make suggestions to improve the value of excursions
- Training hosts frequently to maintain the best service
- Maintain the standard of Experience operation.
- Handle the VIP guests, Fam and press trip
- Handle guest's complaints and solve the guest's problem
- Meeting the guests upon arrival for Excursion operation
- Assist to train the hosts within the department to reach Six Senses standards
- Make the plan for training in need
- Recognize the potential host to assist them, train them for the key hosts
- Cooperate with training department for all training program