Quản Lý Nhà Hàng - Restaurant Manager

5.1. Administration
- Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Company Actions have been implemented where appropriate.
- Oversees the preparation and update of individual Departmental Operations Manuals
- Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
5.2. Customer Service
- Ensures that all employees deliver the brand promise and always provide exceptional guest service.
- Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
5.3. Financial
- Maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.
- Achieves the monthly and annual personal target and the outlet's revenue.
- Assists in the preparation of the Annual Business Plan for Food and Beverage.
5.4. Marketing
- Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
- Evaluates local, national and international market trends, vendors
- Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
5.5. Operation
- Ensures that minimum brand standards have been implemented
- Works closely with other departments in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of guests
- Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
- Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
5.6. Personnel
- Oversees and assists in the recruitment and selection of all Food and Beverage employees
- Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a standard of personal appearance and hygiene, according to the company and department's grooming standards.
- Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
5.7. Other Duties
- Is knowledgeable in statutory legislation in employee and industrial relations.
- Always exercises responsible management and behavior and positively representing the company management team.
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook policies concerning fire, hygiene, health and safety.
- Maintains strong, professional relationships with relevant representatives from competitor companies, business partners and other organizations