Recruit Fraud Monitoring & Operations Assistant (GCB8) tại Hồ Chí Minh

Thông tin tuyển dụng
Mức lương:
Thỏa thuận
Địa điểm:
Hồ Chí Minh
Hạn nộp hồ sơ:[protected info]
Chức vụ:Nhân viên
Hình thức:Toàn thời gian
Ngành nghề:Luật, Pháp Chế
Mô tả công việc
* Impact on the Business
Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card
Monitor detection systems (SAS.EFM) and ensure that all cases are attended urgently after created. Achieve the standard create to open hour set by the regional
Respond to external parties (acquirer, merchant, and other risk contact) and internal parties (Authorization, Customer Service, Charge back, Credit and Collection) regarding the transaction verification
Take efforts to contact merchant/acquirer for fraudulent transaction cancellation if applicable
Perform all administrative job and follow up action required related to the early detection functionality including Warning bulletin listing, card blocking monitoring, fraud tagging, account at risk, etc...
* Customers / Stakeholders
Provides excellent customer service to complex inbound/outbound customer calls by keeping up to date on training and internal communications
Certified to handle multiple propositions (i.e. card product, internet banking) and has specialized in one of the high complex roles within Fraud Risk & Investigation
Owns and resolves issues
Apply high customer service standard to all customers and perform sound protection for HSBC customers by transaction monitoring function. Provide a reliable & trustful response for all customer queries and take necessary action to avoid complaints from customers
Treat customers fairly and with integrity.
* Leadership & Teamwork
Values diversity amongst team
Acts as a role model for our Group values and behaviors (Open, dependable, Connected) supporting colleagues and customers to deliver superior customer service through these values
Take officer's task when they are out.
* Operational Effectiveness & Control
Maintains HSBC internal control standards
Knowledge of Group compliance, Operational Risk, DIM, FIM, RCA requirement, regional guidelines and local procedures
Awareness of all elements of Operational Risk associated with the role in Fraud Monitoring.
Yêu cầu kỹ năng
Must be proficient in language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Must have education standard to at least university diploma and be of a legal working age
Ability to work in a high-volume, fast paced environment is required
Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
Takes pride in delivering what is promised in line with the customer and service expectations
Excellent communication skills and is polite and friendly at all times
Proficiency with personal computers and basic software packages and specialized applications
Displays patience and empathy
A knowledge expert who has the ability to teach/mentor others
Quyền lợi được hưởng
Having chances to get attractive company bonus every month/year
Company trip once a year + Joining party
Salary and position is reviewed 1 time a year
Social insurance, health insurance, unemployment insurance and other benefits
Bonus by individual ability and company's performance.
Dynamic and sociable working environment.
Thông tin công ty
Ngân Hàng Hsbc Việt Nam
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