Regional Application & IT Support Officer

The Regional Application & IT Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications.
Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health.
Additionally, the role provides secondary technical support to maintain office IT infrastructure and end-user devices.
Key Responsibilities
Applications Support & Systems Optimization (Primary)
Core Application Troubleshooting
Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems.
Health Monitoring & Reporting
Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early.
System Testing & Deployments
Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes.
Scripting & Automation
Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks.
Knowledge Management
Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows.
Application Access Management
Support requests and issues related to applications access and onboarding.
Daily routine tasks
Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring
Support Ticket Management
Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through.
IT Infrastructure & End-User Support (Secondary)
Technical Support
Deliver technical assistance, manage workstation and mobile setups, and peripherals.
Lifecycle Management
Manage seamless IT onboarding and offboarding workflows, ensuring correct access permissions and hardware allocation.
Asset & Documentation Control
Maintain accurate technical documentation for IT processes, alongside up-to-date inventories of hardware, system software, and digital licenses.
Requirements & Qualifications
Education
Degree in Computing, Computer Science, Information Technology, or related disciplines.
Experience:
1-3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting.
Fresh graduates with a strong programming foundation are welcome to apply.
Technical Skills (Applications)
High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous.
Technical Skills (Infrastructure)
Foundational experience with Microsoft Office 365 administration, email analysis, FortiGate firewalls, and general network topologies (Wi-Fi, LAN, IP Phones).
Mindset
A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends.
Communication & Collaboration
Excellent interpersonal skills with professional fluency in English. The ability to communicate in French or Chinese is a strong advantage.
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