Registrar Assistant

***Interested candidates are strongly encouraged to visit Fulbright's Join Us page: "[protected info]" and follow the How to Apply guidelines to be fully considered for the position***



Deadline for application: Monday, 6th September 2021



About the Office of the Registrar

The Office of the Registrar, as a custodian of student records, is a part of the Student Life department that offers services to assist students, faculty, and Fulbright staff. We provide high-quality services in managing student information for all areas related to registration and enrollment, course information and scheduling, grading/transcript, degree audit and certification.

The Office is committed to ensuring the integrity, accuracy, and security of student academic records though appropriate policies, processes, and procedures. The Office of the Registrar aims to utilize technology-based solutions to improve the student learning experience as well as support the overall needs of the academic community.

The Registrar Assistant position requires a high level of flexibility and experience in customer services to support both the Office of the Registrar and general Student Life administration support to enhance the staff and student experience at Fulbright.



This position will organize and execute clerical and functional operations within the Office of the Registrar's areas of responsibility. This role provides critical support to students, faculty, staff, addressing questions and concerns with a solutions-based approach. This position is expected to handle multiple responsibilities and ensure the systems and processes meet service expectations within the Office of the Registrar and the Student Life department.



Roles and Responsibilities

The roles and responsibilities of the Registrar Assistant includes but is not limited to:

1. Registrar Assistant

• Assists the Associate Registrar in processing and maintaining the student records that include but are not limited to the Office of the Registrar's areas of responsibility:

o Manage transcript and verification/confirmation requests.

o Generate official transcript from the Student Information System.

o Process petitions and appeals by ensuring the proper documentation received from students and/or faculty.

• Contributes to excellent and appropriately timed services for all students and faculty by responding to the inquiries in the internal portal.

• Assists in collecting statistical data for Registrar reports.

• Contributes to the development of goals and objectives for the successful operation of the Office of the Registrar.

• Serves as a key contact point in collecting and handling student privacy consent.

2. Administration

• Works closely with Finance department to assist Student Accounts Coordinator, the Student Life team, and sometimes individual students, including but not limited to preparation and submission of Decisions, requests for payment, and service agreements.

• Collaborates with the internal stakeholders including administrators, faculty, and IT staff to facilitate and improve services to students.

• Actively participate in the meetings and training with the Office of the Registrar and Student Life team to maintain and support the policies, procedures, and processes in providing high-quality, seamless services to all students as well as to staff.

• Perform other ad hoc tasks assigned by the supervisor



Other duties

• Contributing to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results as and where needed.

• Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.