Reservation Agent Cum Operator

• Assist Reservations Manager in maximizing room revenue, average room rate and occupancy percentage through efficient yield management. • Ensure all guest's requests are answered i.e. brochure requests, confirmations etc. • Chase up on all unconfirmed individual and group bookings. • Chase tour operators for deposits, confirmation of numbers etc. • Constantly monitor availability and close out/open up to different rate codes. • Be familiar with all rates of hotel. • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. • Make and confirm reservations. • Make restaurant, transportation, or entertainment reservation, and arrange for tours. • Order flowers or champagne for guests. • Assist the Reservation SV to operate an efficient reservations department ensuring highest occupancy is achieved. • Ensure the completion of all steps of reservations. • Monitor websites for incoming reservations. • Monitor daily availability and keep front office informed of best rates to sell. • Operate wait list on busy days to ensure maximum occupancy • Record turnaways on busy dates. • Perform regular checks of future bookings. • Show prospective clients around the hotel. • Perform job-related duties as assigned.