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Mô tả công việc
As a Customer Service specialist-Hotel reservation and support, you will ensure the highest
quality of customer service possible by providing excellent solutions for customer's inquiries
and issues leading by example.
Support Business activities in two small homestays.
Serving customers via social media (live chat, Facebook, hotline) and making sure the highest standards are maintained.
Respond to enquiries about hotel products and services by telephone, email and reservation
sites according to standard customer service guidelines.
Organize and support remote check-in and checkout for guests coordinating with property caretakers.
Effectively manage OTA's ( Airbnb, booking, Agoda, Traveloka, etc.)
Understand basic Excel sheet to record daily expenses and profit and loss statements, upsell and promote
Hotel facilities & services at every available opportunity to maximize sales revenue
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Coordinate and communicate with all other departments to ensure a smooth operation.
Ensure customer expectations are achieved/exceeded through excellent customer service and focus on feedback and weekly debrief to line manager.
Take high responsibility for serving customers by Customer Service.
Follow any other tasks assigned by office manager/line manager.
Yêu cầu
Minimum of 1 year experience in the relevant sector.
Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team.
Excellent verbal and written communication skills - both Vietnamese and English Skills in listening, problem-solving, and forward thinking.
Ability to learn and adapt in a fast-moving environment. Familiarity with E-commerce is a plus.
High collaboration with all departments, open-minded & flexible aligning the process with
counterparts from other functions
Quyền lợi
Competitive Salary (to be discussed more in the interview).
13th-month Salary.
Yearly performance bonus based on KPI.
Loyalty bonus (successful completion of service per year).
Annual salary increases according to company policy.
Quarterly achievement award.
Professional and dynamic working.
Birthday welfare.
Parking allowance.
Team building activities and social events (company trips, charity trips, New Year Party, kickoff party, team building, lucky money).
A chance to develop working practices and knowledge base with foreigner manager.
A focus on personal and professional growth based on individual goals.
Other benefits as company's regulation.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
Dưới 1 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Nữ
Thông tin chung
- Ngày hết hạn: 13/10/2024
- Thu nhập: Thoả thuận
