Reservation Agent

KEY RESPONSIBILITES
General
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Input booking information into the Reservation System
• Checking the availability of accommodation on the customers' desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as food and beverages, outlets and hotel services/features or upgraded accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.
• Coordinate and communicate with all other departments to ensure a smooth operation.
Others:
• File and organize departmental documents, maintain stationery and office supplies for the department
• Perform duties and responsibilities in a confidential manner when applicable
• Other duties may be required as directed by the Reservation Manager, Revenue Manager.