Mô tả công việc
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Yêu cầu
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
Quyền lợi
Get competitive salary and service charge
Attractive career promotion opportunities
World class working Environment
Others benefits according to company policy
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
Thông tin khác
Số lượng
1
Nơi làm việc
Thành Phố Hội An - Quảng Nam
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
[protected info]:01
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Thành Phố Hội An - Quảng Nam