Reservation Coordinator | Điều phối viên Đặt phòng (6 tháng)

Sheraton Hai Phong

Địa điểm làm việc: Hải Phòng

Hết hạn: 01/10/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Điều phối viên

english

Mô tả công việc

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.

Yêu cầu

Can communicate fluently by English.
At least 1-2 year working experience at same position.

Quyền lợi

2 month probationary period, receive full salary & service fee bonus & participate in social insurance
05 working days according to regulations
02 days off per week.
PVI comprehensive health insurance.
Uniforms and shift meals are provided by the Hotel
Free parking for motorbikes and cars.
Rates for group employees are applied when using services at the hotel.
Creative and friendly working environment.
Domestic and international training courses.
Vacation/annual leave
Periodic health examination.
Career development opportunities at Sheraton hotel chain and Marriott International.