Reservation Supervisor| giám sát đặt phòng
Sheraton Hai PhongĐịa điểm làm việc: Hải Phòng
Hết hạn: 30/06/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Kinh nghiệm: 2 năm
Mô tả công việc
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Yêu cầu công việc
Can communicate fluently by English.
Education and Experience:
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
- Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Education and Experience:
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
- Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Quyền lợi được hưởng
2 month probationary period, receive full salary & service fee bonus & participate in social insurance
05 working days according to regulations | 02 days off per week.
PVI comprehensive health insurance.
Uniforms and shift meals are provided by the Hotel| Free parking for motorbikes and cars.
Rates for group employees are applied when using services at the hotel.
Creative and friendly working environment.
Domestic and international training courses.
Vacation/annual leave | Periodic health examination.
Career development opportunities at Sheraton hotel chain and Marriott International.
05 working days according to regulations | 02 days off per week.
PVI comprehensive health insurance.
Uniforms and shift meals are provided by the Hotel| Free parking for motorbikes and cars.
Rates for group employees are applied when using services at the hotel.
Creative and friendly working environment.
Domestic and international training courses.
Vacation/annual leave | Periodic health examination.
Career development opportunities at Sheraton hotel chain and Marriott International.
Nộp hồ sơ liên hệ
Phòng Nhân sự
Sheraton Hai Phong
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