Reservations Agents

- Reply all incoming emails within 24 hours.
- 2 Retrieve GDS, BT websites and 3rd parties' websites bookings at least 3 times a day.
- Input all reservations accurately, in a timely manner and file all correspondences systematically.
- Print to file and send 6 months history and forecast reports (include tentative and exclude tentative) in Text and PDF format to
Singapore Head Office Revenue team.
- Print 6 months detailed availability chart and send to all RMO offices in Excel format.
- Print deposit activity report and follow up payment.
- Print Reservations Trace report and follow up.
- Adopt a sales attitude and maximize room sales, spa sales and F&B sales for all properties.
- Adhere to company credit policies to ensure all revenue expected will be received.
- Maintain high level of product knowledge for the property.
- Adhere to availability and rate/plan controls.
- Upkeep "Shared" drive and update the information properly.
* Benefits:
- Receiving 100% of salary during probation time.
- 22 standard working days per month.
- Pre-opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
- Pre-opening Service Charge bonus 1 million Vietnam Dong per month.
- Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
TV, internet, cable TV).
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Free-provided Bao Viet health and accident insurance.
- 12 to 14 days annual leave.
- Free training courses from basic to advance by Banyan Group Academy.