Mô tả công việc
Supervise Reservations Agents and ensure quality handling of bookings, inquiries, and guest communication.
Ensure accurate reservation processing in PMS, including inventory, rates, and availability.
Handle VIP bookings, complex requests, and ensure compliance with hotel policies.
Support revenue optimization through monitoring booking pace and upselling opportunities.
Coordinate closely with Sales, Front Office, Revenue, and other departments for smooth operations.
Yêu cầu
3-5 years of experience in reservations/front office, including supervisory experience.
Experience in luxury hotels/resorts; pre-opening experience is an advantage.
Strong knowledge of Opera PMS and reservation systems; good Excel skills.
Fluent English; additional languages are a plus.
Strong leadership, communication, organization, and problem-solving skills.
Quyền lợi
Part of Ennismore and Sun Hospitality and Entertainment Group
Competitive wages, Global brand and career growth
Accommodation and flights provided
Unique All-Inclusive Concept & Prime Location
The chance to challenge the norm and work in an environment that is both creative and rewarding
Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene
Excellent discounts across Ennismore & Accor properties globally
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Khác
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Trưởng ca/ Giám sát
Cập nhật
[protected info]:01
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Huyện Phú Quốc - Kiên Giang