Mô tả công việc
- Manage & train staff on processes, service skills, food, drinks & service quality
- Divide shifts and assign work to employees
- Set up service and operational processes with the Managing Director
- Check uniform behavior & working skills of employees
- Monitor preparation activities at the beginning of the shift, during the shift and at the end of the shift
- Coordinate customer service and combine other departments when necessary.
- Resolve customer complaints
- Monitor & maintain property and clean the entire Restaurant, inside and out.
- Perform other tasks as assigned by the department head when required
Yêu cầu
* KNOWLEDGE:
- Menu of dishes, drinks and dipping sauces
- Understand how to combine food and drinks appropriately
- Understand how to use equipment in service areas and mixing areas
- Understand restaurant tools, equipment and stations
- Understand the location, area, and table layout in the restaurant, especially the restrooms, to give instructions to customers
- Understand clearly the obligations and responsibilities in the restaurant: welcoming customers, introducing dishes, ordering for customers, processing payments for customers, reporting work, finalizing payments, etc.
* SKILLS:
- Good communication
- Team management
- Instruct and divide work for employees
- Understand the work content of subordinate positions to coordinate and support (Food reception); Table set-up and table cleaning; Cleaning tools and equipment , tools, ...
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Quản lý / Trưởng phòng
Học vấn
Trung cấp
Kinh nghiệm
0 - 1 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Nhà hàng / Dịch vụ ăn uống
Thông tin chung
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