Restaurant Supervisor / Giám Sát Nhà Hàng

- Check restaurant setup, cleanliness, equipment, lighting, and facilities before service.
- Ensure tables, menus, cutlery, glassware, and service areas meet standards.
- Supervise staff punctuality, uniform, and performance during the shift.
- Oversee food and beverage service to ensure accuracy, quality, and timely delivery.
- Ensure correct order taking, up-selling, and billing procedures.
- Monitor guest satisfaction and handle complaints professionally.
- Ensure bills are presented within required time.
- Report maintenance issues, damaged items, and low stock to management.
- Support monthly stock take and inventory control.
- Ensure staff follow service procedures, rules, and safety standards.
- Take full responsibility for team performance and guest experience in assigned section.