Restaurant Supervisor

- Divide work shifts, check uniforms, service skills of waiters, tables, bars.
- Receive requests from departments and assign work to specialized staff.
- Monitor employee preparation activities at the beginning of the shift, evaluate the quality of work performed
- Make sure the preparations are ready before serving customers.
- Monitor the service process of staff to ensure that the service standards of the hotel - restaurant are met, customers are satisfied.
- Flexibly mobilize support staff to work when crowded.
- Support the setup process and serve customers.
- Receive special requests, feedback from guests and coordinate with relevant departments to solve them satisfactorily for customer satisfaction.
- Proactively solve problems that occur during service and payment in accordance with standard hotel-restaurant operations.
- Handle service quality complaints to avoid repeating the same error and save the content in the monitoring book.
* Benefits:
- A provided meal per shift
- Social and health insurance
- Annual health check
- Get on-the-job training from experienced and qualified staff
- Basic salary, allowance, bonus based on monthly revenue, bonus on holidays, 13th month pay
- Uniform and allowance for parking fee
- Receive a rewarding incentive according to the capacity
- A permanent job
- Promotion opportunities
- Receive special benefits offered to employees of Sanouva Hotel