The Project Management Specialist provides operational and administrative support in the execution and deployment of initiatives across the retail network. This role focuses on tracking daily project tasks, drafting operational flowcharts, managing store communications via official channels, and supporting new deployment projects to ensure smooth, highly actionable, and timely implementation at the pharmacy level.
KEY RESPONSIBILITIES
1. Project Support and Progress Tracking
Assist the
Project Manager in tracking daily project timelines and following up with cross-functional team members on task updates.
Maintain and update project tracking sheets, task lists, and status reports regularly.
Support the coordination of internal project meetings, including scheduling and taking detailed meeting minutes.
Draft and update operational flowcharts and process maps in Microsoft Visio based on documentation and alignment.
2. Store Communication and Deployment
Manage and execute official communications to the pharmacy network regarding new project rollouts and operational updates via email and the Viva internal communication platform.
Review, simplify, and refine all communication content to ensure that guidelines and project announcements are highly transparent, easy to understand for pharmacists and retail teams to execute.
Act as the contact point to receive, log, and follow up on basic queries or feedback from pharmacies regarding ongoing project deployments.
3. Project Implementation Monitoring
Follow up with store to track the rollout status of projects.
Collect execution feedback and verification reports from stores to confirm adherence to guidelines.
Escalate field deployment issues or bottlenecks to higher management for timely resolution.
4. Support other operational activities and projects within the Retail Department as assigned by line management
.
REQUIREMENTS
Education
Bachelor degree in Business Administration, Economics, Operations Management, or related fields.
Experience
1 year of experience in project coordination, retail operations, or operational support roles.
Experience in copy-editing, internal communication, or creating user-friendly guides for frontline and store-level staff.
Skills
Good at English (writing, reading, speaking, listening)
Proficient in Microsoft Office (Word, Excel, PowerPoint). Familiarity with basic project tracking spreadsheets or digital collaboration tools like Viva and Jira is an advantage.
Skills in using Microsoft Visio to map out operational flows and flowcharts.
Highly organized, detail-oriented, and proactive in following up on tasks.
Strong ability to simplify complex information into clear, actionable messages.
Fast learner, energetic, and capable of working under tight schedules in a fast-paced retail business environment.