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Mô tả công việc
- Gather information to fully understand agent requests and present options to meet their needs.
- Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences, and partner products.
- Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
- Liaison with Product and Reservations departments to ensure feasibility of options.
- Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
- Negotiate fees and changes with agents (where necessary) to gain agreement.
- Send final confirmation and any travel documents or vouchers to agents.
- Report any errors regarding information on Tourplan to Supervisor.
- Co-ordinate with Product Department to update content and tariffs.
- Send individual booking invoices to agents or direct clients when bookings are confirmed.
- Work with operations or reservations to help solve problems for clients on the ground when required.
- Maintain relationships with retail travel agents by ensuring personal service is optimized.
- Attend regular training courses to keep up to date with both product and procedure.
- Keep others informed by sharing information.
- Inform the product department of any product feedback.
Yêu cầu
- Graduate in Tourism, Hospitality, Economics or Business preferred
- Knowledge of tourism, geography, foreign cultures
- Minimum 1 year in Travel Sales or Sales of Services or 2 years' experience as a Tour Guide within the region
- Personal travel within the region
- Excellent written and spoken English
- Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
Quyền lợi
Thưởng
- 13th salary
- Public holiday bonus
- Incentive bonus
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Nhà Hàng - Khách Sạn/Du Lịch > Hướng Dẫn Viên Du Lịch
KỸ NĂNG
MS Office, Negotiation, Tour Guiding, Tour Sales, Tourism
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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