RETAIL LEISURE CONSULTANT - ENGLISH SPEAKING MARKETS

- Gather information to fully understand agent requests and present options to meet their needs.
- Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences, and partner products.
- Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
- Liaison with Product and Reservations departments to ensure feasibility of options.
- Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
- Negotiate fees and changes with agents (where necessary) to gain agreement.
- Send final confirmation and any travel documents or vouchers to agents.
- Report any errors regarding information on Tourplan to Supervisor.
- Co-ordinate with Product Department to update content and tariffs.
- Send individual booking invoices to agents or direct clients when bookings are confirmed.
- Work with operations or reservations to help solve problems for clients on the ground when required.
- Maintain relationships with retail travel agents by ensuring personal service is optimized.
- Attend regular training courses to keep up to date with both product and procedure.
- Keep others informed by sharing information.
- Inform the product department of any product feedback.