Leisure Consultant - English Speaking Markets

Mô tả Công việc
· Gather information to fully understand agent requests and present options to meet their needs.
· Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
· Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
· Liaison with Product and Reservations departments to ensure feasibility of options.
· Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
· Negotiate fees and changes with agents (where necessary) to gain agreement.
· Send final confirmation and any travel documents or vouchers to agents.
· Report any errors regarding information onTourplan to Supervisor.
· Co-ordinate with Product Department to update content and tariffs.
· Send individual booking invoices to agents or direct clients when bookings are confirmed.
· Work with operations or reservations to help solve problems for clients on the ground when required.
· Maintain relationships with retail travel agents by ensuring personal service is optimized.
· Attend regular training courses to keep up to date with both product and procedure.
· Keep others informed by sharing information.
· Inform product department of any product feedback.