Leisure Consultant - English Speaking Markets

Gather information to fully understand agent requests and present options to meet their needs.
Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
Liaison with Product and Reservations departments to ensure feasibility of options.
Prepare proposals and quotes for SSM agents or direct clients up to 80% of each day.
Negotiate fees and changes with agents (where necessary) to gain agreement.
Send final confirmation and any travel documents or vouchers to agents.
Report any errors regarding information on TourPlan to Supervisor.
Co-ordinate with Product Department to update content and tariffs.
Send individual booking invoices to agents or direct clients when bookings are confirmed.
Work with operations or reservations to help solve problems for clients on the ground when required.
Maintain relationships with retail travel agents by ensuring personal service is optimized.