Retail Sales Supervisor

1. Sales Performance
- Achieve the agreed sales volume, value, share and contribution target for all the company products ;
- Understand market situation, customer behaviour and sales performance and plan the corrective actions;
2. Market Information and Sales Analysis
- Responsible for on time submission of monthly market report which includes price monitoring, competitor awareness, the company activities analysis;
- Provide feedback and insight from the marketplace to Sales Manager;
- To actively participate to the monthly Team Solution Meeting - present sales performance, market information and recommended activity plan;
3. Customer Management
- Follow Customer Management Process and achieve the maximum co-operation from customers and efficient sales operation in assigned area through Monthly Action Plan, Account and Key Account Management, Customer Visit, Claim/complain settlement;
- Identify and support the commercial drivers of the customers and the company to be perceived as adding value to its customers in a professional way;
- Responsible for Customer Business Plan development and update;
- Manage customer support budget;
- Develop healthy long lasting relationship to gain the maximum co-operation;
4. Sales and Transportation Forecast
- Responsible for sales forecast and transportation estimate;
- To on time submit the sales forecast and transportation estimate to the company customer service;
- Discuss and review sales forecast with Regional Sales Manager and agree action plan.