Retail Support Desk

Using Task Management software to arrange the daily workflows
Troubleshooting incident which concerning about retail merchandising and stock management
Develop business procedures, policies and standards
Actively coordinate among UK stores, Warehouse, Logistics, Marketing dept., CS dept., HR dept., IT dept) to support each other's to achieve the best sale rates and solve issues (if any)
Manage Product BBD, Wastage, Loss and Stolen
Monitor the operation and maintenance all facilities system such as electricity appliances, fridges, freezer, aircons, fire protection system, building services, shelving, vans/ truck/ fork lift etc
Coordinate with UK Staffs to ensure all the problems related to facilities are fixed properly at soonest to prevent for any business interruption.
Establish and implement preventive maintenance programme following the master plan and manage annual maintenance contracts of vendors including but not limited to daily following up to ensure team implement properly.
Support new store opening by coordinating with Project and Design Team to ensure all the facilities are in place and fully operation.