Service Desk Engineer 1st Level IT Support

About Automation Services @BOSCH

The Group is responsible for Automation Services incl. Workload Automation (UC4) and Release Automation (ARA).
We provide the highest standard in class automation and continuous deployment consulting & implementation on our highly available platforms with 24/7 support in all time zones.

Responsibilities:

• Development of Automation Job for SAP/Win/Linux/Cloud Platform
• Build, configure, and maintain UC4 workflows and schedules to meet business requirements.
• Troubleshoot and resolve issues with UC4 workflows and schedules, including investigating and resolving job failures.
• Monitor and optimize UC4 workflows and schedules to ensure that they are running efficiently and effectively.
• Document UC4 workflows and schedules, including their dependencies, to ensure that they are well understood and can be maintained over time.
• Provide technical support to end-users of UC4 workflows and schedules, answering questions and providing guidance as needed.
• Continuously evaluate and improve UC4 workflows and schedules, identifying opportunities for automation and efficiency gains.

• Bachelor degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
• Strong understanding of UC4 automation, including the ability to build and maintain workflows and schedules.
• Knowledge of scripting languages such as PowerShell, Perl, or Python.
• Experience with database technologies such as SQL Server or Oracle.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn and adapt to new technologies and processes.
• Attention to detail and a commitment to quality.
• Good written and oral communication in English

Why BOSCH?

• Because we don't just follow trends, we create them.
• Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place.

Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• English-speaking environment, with opportunity to be part of innovation team and work in global projects
• Onsite opportunities
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• Flexible working time and working model
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% offered salary and mandatory social insurances in 2-month probation
• 15++ days of annual leave + 1-day of birthday leave
• Premium health insurance for employee and 02 family members
• Lunch and parking allowance
• Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building...