Room Division Manager

Supervises the overall activities of Front Office, Housekeeping, Laundry operations
Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
Ensures staff, particularly guest contact personnel, are familiar with IHG Rewards Club members, known repeat guests and other VIPs and provide special attention and recognition
Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably Security
Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
Schedules and regularly conducts routine inspections of areas under control
Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Prepare and submit statistical, performance, and forecast analyses and reports as required.
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
Promotes Inter-hotel sales and in-house facilities
Monitors and controls the inventories for operating equipment and supplies
Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them
Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget
Works with Human Resources on manpower planning and management needs
Works with Director of Finance in the preparation and management of the Department's budget.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Perform any other duties which may be assigned by the management from time to time.