Room Division Manager

o To be overall responsible for all aspects of Health and Safety within the operations. To actively promote a safe working environment on a day to day basis.
o To ensure that all staff and Management are trained and comply with the standards in personal hygiene and Appearance and these are at all times consistent with the hotel's set standards.
o To ensure that the Rooms Departments are operated on an efficient and commercial basis and that all efforts are made to improve financial efficiency, where possible.
o To ensure that all costs are contained to within the budget, in proportion to sales.
o In conjunction with the Sales Team, to initiate any sales activity, which will lead to increase in occupancy, Average Room Rate and yield. To be actively involved in all Rooms promotions, internally and externally and ensure good communication within the Hotel.
o To ensure that all financial control systems are carried out and checked at all times.
o To ensure that all the Heads of Departments are aware and constantly updated on their current and cumulative results, as compared with budget and previous years and where possible with Industry trends.
o To be responsible for the compilation on time of departmental forecasts/budgets, ensuring set targets/guidelines are achieved.
o To be involved in short and long term financial planning with regard to personnel budget, other expenses and capital expenditures.
o To ensure that all departments are offering the standards of service within Meliá policies.
o To ensure that the Rooms departments are fully integrated with the rest of the Hotel and working as a team.
o To hold regular communications with all Rooms Heads of Department /staff to ensure passing of information is two way.
o In conjunction with the Human Resources department, to select, recruit and induct all new staff within the Rooms departments.
o To ensure that all staff / management are appraised at least annually and set realistic and tangible objectives, including both personal and departmental.
o To be involved with the identification of training needs within the department and planning of training priorities. To be fully committed to providing the highest levels of Customer Care to internal and external clients/guests at all times.
o To undertake regular evaluations within the various departments to ensure that consistency of standards and customer care is met at all times.
o To supervise all relevant purchasing/ expenses are adhered to the agreed budgets.
o To deal with any guest complaints efficiently and professionally to the laid down standards.
o To undertake regular bedroom checks to monitor standards and to plan on-going maintenance programs.
o To ensure that operating equipment is well controlled and that departments are able to operate to the standard required.
o To be involved with the planning of sales activities within the Hotel to promote and increase sales whilst maintaining profitability at all times within the agreed budgets.
o To ensure that all sales promotions are analyzed and these results discussed with the relevant personnel.
o To ensure that all Rooms staff is sales led and familiar with the hotel product and facilities they are selling.