Mô tả công việc
Key Responsibilities:
Russian Guest Support: Serving as the main contact, translator, and host for Russian-speaking guests.
Front Desk Support: Assisting the Front Office team with check-in and check-out procedures.
VIP Arrivals & Departures: Handling personalized welcomes and departures at the lobby/ room setup.
Guest experience: Providing info on resort facilities and assisting with Spa, F&B, transport, and other service bookings.
Service Recovery: Resolving guest complaints promptly to ensure maximum satisfaction.
Content Translation: Translating resort menus, signs, and promotional materials into Russian.
Yêu cầu
Experience: Proven experience in a similar position
Language: Fluent communication skills in Russian and Good communication skills in English
Quyền lợi
Salary: Negotiable during interview
Benefits: Duty meals and Service Charge as per resort regulations
Transportation: Shuttle bus provided from Nha Trang to the resort
Training: Professional job skills and soft skills training in a 5-star resort environment
Career Path: Internal promotion opportunities
Social Insurance: Company-paid statutory insurance as per Labor Law
Healthcare: 24/7 personal accident insurance
Leave & Birthday Perks: 12 days of annual leave, statutory paid holidays, paid birthday leave with a special gift
Other Perks: Other benefits according to company policies
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