Sale & Application Specialist (Opt)Headhunt jobs

Description & Principal Purpose:
- Sales and Application Specialist is responsible for the application and sales activities, regular visits of existing and prospective customers across the region, conduct product presentations and Clinical trainings to prospective customers, maintain close relationships with potential business partners and dealers and implement promotional activities such as trade shows, exhibitions and seminars..
Key data:
- The Clinical Application Specialist role will play a key role in our sales team in the acquisition of new business and the care and maintenance of existing customers
- Ensure sales target are achieved within the specified goals and profitability within Vietnam Medical
- Keep business compliance and business ethics in mind with every activity
Main tasks:
Including but not limited to:
1. Application, customer service and product training:
- Effective support customer with product demonstration
- Co-ordinate and deliver customer training sessions
- Support for training activities for customer in Zeiss training center and/or at customer site
- Advise company on customer's education resource needs
- Conduct on-site education and consulting
- Represent and champion clinical applications support needs for customers
- Focus on clinical uses, education and improving customer workflows
- Work closely with Sales, Service, Marketing, etc. and with end users in both pre and post-sale situations
- Develop, maintain and deliver applications focused training on the equipment and accessories
- Apply product and clinical knowledge to troubleshoot and resolve customer issues where needed
2. Customer relationship management:
- Constantly updating the customer's clinical database of assigned territory
- Develop and maintain strong relationships with all levels of customer's clinical team, including senior executives, to achieve high levels of customer satisfaction
- Develop and implement strategies and plans to increase customer satisfaction, confidence and loyalty
- Create and manage customer relationships with healthcare professionals and organizations
3. Market information management:
- Submit territory reports and all required information requested by management by due date
- Report to include qualitative and quantitative information on customer feedback, competitor activity, market potential, trend, and relevant market issues to support business development
4. Product and market knowledge:
- Expert knowledge of product's features, benefits, application in Ophthalmic Diagnostics and Surgical Ophthalmology through training program, practical experience and learning from key end-users
- Knowledge and understanding of competitor offerings
5. Teamwork:
- Build and maintain constructive and co-operative relationships with team and other cross functional teams
- Active participation in team related activities and meetings
- Support for colleagues to achieve company's goals
- Sharing relevant customer/product/industry information with colleagues and identify sales opportunities which contribute to the success of others
- As required, coach and mentor less experienced member
6. Self development:
- Identify specific actions to improve job performance in specific areas
- Effectively apply new learning on the job
7. Other responsibilities:
- Agree expense budget/guidelines with immediate Manager. Seek prior approval for budget variations
- Effective maintenance and utilization of company asset: PC, mobile phone and other company assets
- Any other tasks and responsibilities assigned by the management