• Location: Hanoi, Vietnam
• Department: Sales - Foundry Division
• Reports To: Sales Manager (Foundry, Vietnam)
• Employment Type: Full-time
ROLE OVERVIEW
Vesuvius Vietnam is looking for a dynamic
Customer Service Executive to join our Foundry team. In this role, you will serve as a vital operational bridge, managing and coordinating daily Sales Coordination, Customer Service, and
Purchasing/Import operations to ensure exceptional customer satisfaction and smooth supply chain execution.
KEY RESPONSIBILITIES
1. Sales Coordination
• Order Processing: Receive and process Sales Orders (SO) in SAP; coordinate with 3rd-party logistics (3PL) warehouses for packing, dispatching, and timely delivery.
• Customer Support: Handle inquiries, issue quotations, track shipment statuses, and address post-delivery customer feedback.
• Inventory & AR Control: Monitor stock levels and reorder points; perform monthly stock reconciliations between SAP and 3PL physical inventory; assist with Accounts Receivable (AR) collection following cash sales policies (CMR).
• Sales Team Support: Assist
sales engineers with pricing, inventory updates, and documentation; optimize distribution costs and maintain up-to-date customer price lists.
2. Purchasing & Import Operations
• Purchase Order (PO) Management: Track ePR approvals, generate POs in SAP, and follow up on order acknowledgments with suppliers (Interco & 3rd party).
• Import & Customs Clearance: Liaise with suppliers and freight forwarders for shipping documents and customs clearance (ensuring accurate HS codes, import duties, and DG cargo compliance while avoiding demurrage charges).
• GRN & Documentation: Process Goods Receive Notes (GRN) upon stock arrival, verify packing lists, and collaborate with Finance for landed cost calculation and payment scheduling.
• Cost Optimization: Negotiate lead times and rates with 3rd-party suppliers, forwarders, and warehouses to optimize operational expenses (OPEX).