Sales Administrator

Customer Service Effectiveness:
- Develop and maintain close connections with customers to understand their needs and provide personalized support.
- Assist customers with changes in their usage plans, ensuring they receive timely and accurate information.
- Follow up on customer forecasts (FC) and provide weekly schedule updates to ensure customers are informed of their order status.
- Address customer complaints promptly and reasonably, ensuring customer satisfaction and swift resolution of issues.
Team Collaboration:
- Efficiently process orders received from sales representatives, ensuring timely and accurate order management.
- Confirm delivery plans with sales representatives upon receiving plans from Manufacturing plant and HQ.
- Re-confirm order plans with sales representatives on a monthly basis to ensure accuracy and alignment.
- Respond quickly to emails from colleagues, maintaining effective communication and prompt feedback.
- Facilitate and support interaction between various departments (Sales, Shipping, Plans, Accounts) to ensure smooth workflow and cooperation.