1. Sales Support
· Receive and process orders from customers and the sales team.
· Prepare quotations, sales contracts, and order documentation.
· Monitor and track order progress from placement through delivery.
· Coordinate with internal departments, including Warehouse, Accounting, and Logistics, to ensure timely and accurate order fulfillment.
2. Customer Data and Record Management
· Maintain and update customer information in the CRM system and internal databases.
· Organize and archive sales records, contracts, and related documentation.
· Manage customer databases and transaction histories.
3. Sales Reporting
· Compile daily, weekly, and monthly sales reports.
· Prepare sales performance reports for the
Sales Manager.
· Track sales targets and monitor team performance against objectives.
4. Customer Service and Support
· Respond to customer inquiries via phone, email, and other communication channels.
· Provide support regarding products, pricing, and order status.
· Coordinate with relevant departments to resolve customer complaints and issues effectively.
5. Administrative Support
· Prepare documents and materials for sales meetings and business presentations.
· Assist in organizing sales campaigns, promotional activities, and events.
· Maintain and manage filing systems and administrative records for the Sales Department.
· Strong organizational and administrative skills.
· Good communication skills in English, both written and spoken.
· Proficiency in Microsoft Excel, Word, and ERP systems.
· High attention to detail and accuracy when handling data and documentation.
· Ability to multitask and work effectively under deadlines.