Sales Coordinator (HCM based)

GENERAL MISSION
The Sales Coordinator's mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To efficiently coordinate and administer of the Hotel Sales & Marketing Department in accordance with the policies and procedures of the Hotel
RESPONSIBILITIES & MEANS
To perform all duties and responsibilities in a timely efficient manner in accordance with established Pullman Hotel to achieve objective of the position.
TECHNICAL RESPONSIBILITIES
To Assists DOS in organizing the filling system of the Sales Department. To oversee and maintain accurate and efficient sales systems in order to record and trace all sales activities.
To ensure that the Sales database is continually updated for the purpose of undertaking regular and effective mailings in accordance with agreed action plan.
To prepare contract and maintain up to date electric records of all rate negotiations, contracted rates and any other relevant rate information. To ensure Reservations, Front Office and Pullman Hotel network have up to date information on all rate manners.
To maintain continual traffic flow of all document for perusal, action and signature by all sales personnel and ensure all urgent correspondence and telephone inquiries are followed up as a priorities.
To answer all telephone calls and inquiries on behalf of the Sales & Marketing Department and action in a timely and professional manner.
To perform coordination of group booking and activities in the hotel. To ensure effective follow up and provide immediate feedbacks if necessary.
To handle valuable Corporate Groups and Travel Agents' enquiries to ensure all reservations with proposal and contract letters.
To follow up with Corporate Group and Travel Agents' enquiries to ensure reservations with proposal and contract letters.
To prepare and issue related Event Function Orders for all departments concerned to make the necessary arrangement for their function.
To check that all departments concerned received such Event Function Orders and fully understand the requirements so ensure smooth operation and clients' satisfaction.
Be able to respond to enquiry for rooms and banqueting in order to take the right information to pass to Sales Manager / Event Manager.
To follow up with travel Agents on completion of FAM trips to ensure future group bookings
To produce a critical path in relation to each marketing activity and ensure that each action point is completed by due date.
COMMERCIAL RESPONSIBILITES
To visit valuable Corporate Group and Travel Agents, if necessary follows up with discussions and arrangement for their functions
To keep in touch with valuable Corporate Group and Travel Agents by making festive greeting cards, as well as visiting them at their offices
In cooperation with Marketing & Communication Manager to maintain accurate records detailing quantities of sales collateral and promotion gifts and giveaways and re-order when necessary to ensure continual supply
RELATIONS
Report directly to Director of Sales
REPLACEMENT AND TEMPORARY MISSION
To be ready and responsible when assigned to perform any other any duties as designated by superiors.