Mô tả công việc
Customer Engagement
Actively receive and respond to customer messages and comments on various online platforms such as Zalo, Facebook, Instagram, TikTok, and hotline, ensuring timely and professional interactions.
Consult customers via phone, addressing inquiries and providing detailed information about The Joyful Nest's service packages.
Identify customer needs, offer personalized consultations, and schedule showroom visits for potential customers to experience the services firsthand.
Follow up and nurture leads throughout the consultation process to increase conversion rates from inquiries to actual customers.
Prepare detailed service contracts and tailor packages to customer needs.
Work closely with relevant teams to facilitate contract execution and customer onboarding.
Collaborate with the marketing team to execute strategies that attract new customers.
Sales Closing & Revenue Targets
Persuade customers to book rooms, sign contracts, and make deposits for services.
Ensure individual sales targets are met while contributing to overall business objectives.
Developing Partnerships & Expanding Market Reach
Collaborate with obstetricians, midwives, hospitals, clinics, and mother & baby spas to receive customer referrals.
Develop and implement customer referral programs to ensure a continuous flow of new clients.
Supporting Guest Relations Officer (GRO) Duties When Needed
Welcome VIP guests and guide them during facility tours.
Assist customers during check-in to ensure they feel comfortable and well-received.
Work with the GRO team and operational staff to personalize the customer experience.
Monitor customer feedback during their stay and propose solutions for any concerns raised.
Ensure an outstanding customer journey from initial booking to check-out.
Yêu cầu
Experience:
At least 2 years of experience in sales, consulting luxury services, healthcare, or mother & baby care.
Preferably experienced in high-end services or working with affluent customers.
Candidates who are mothers themselves will be highly preferred, as they better understand the motherhood experience.
Key Skills:
Excellent communication & persuasion skills: Ability to build trust, understand customer pain points, and address their needs.
Luxury customer service mindset: Ability to consult in a professional, sophisticated manner and create a premium buying experience.
Strong sales closing skills: Proactively guide customers toward making confident booking decisions.
Independent work ethic & ability to perform under sales pressure.
Proficiency in online sales tools (Zalo, Facebook, Instagram, TikTok, Whatsapp) for customer acquisition.
Other Requirements:
Professional appearance, confident demeanor.
Clear, pleasant voice with the ability to build rapport with customers from the first interaction.
Having an existing customer network of expectant/postpartum mothers or experience in the mother & baby care industry is a plus.
Quyền lợi
Salary: Negotiable (Base Salary + Attractive Commission)
Attractive income: Negotiable based on ability + high commission (Unlimited earning potential).
Luxury work environment: Work in a premium postpartum hotel, engaging with high-end clientele.
Career growth opportunities: Clear promotion path to
Sales Team Leader /
Sales Manager.
Customer leads provided: Access to potential customer data from marketing efforts for easier sales conversion.
Comprehensive training: Product knowledge, sales techniques, and luxury customer service skills.
Full benefits package: Insurance,
paid leave per labor laws, lunch support, 13th month salary and performance-based bonuses.
Thông tin chung
- Ngày hết hạn: 16/09/2025
- Thu nhập: Thoả thuận
Nơi làm việc
- - Hồ Chí Minh: 1056A Nguyen Van Linh Street, Tan Phong Ward, Quận 7