Mô tả công việc
Handle inbound inquiries (calls, emails, chat via WhatsApp, Zalo, Facebook, etc.) in a time-sensitive manner following response time SLAs.
Manage the full sales cycle from lead generation and qualification to negotiating contracts and closing deals to meet or exceed monthly revenue targets.
Lead engaging onsite and virtual facility tours, showcasing our storage solutions and tailoring pitches to specific customer needs.
Track and report response time metrics, ensuring service-level agreements (SLAs) are met.
Maintain accurate records of interactions and resolutions in the CRM/helpdesk system.
Work closely with the marketing, operations, and customer service teams to ensure a seamless customer onboarding experience.
Gather customer feedback to enhance service delivery.
Yêu cầu
1-2 years of experience in customer service, sales support or a similar role, ideally with knowledge in helpdesk tools and CRM systems.
Strong time management skills and ability to prioritize inbound requests effectively.
Problem-solving mindset with the ability to work under time pressure.
Customer-focused with a proactive approach.
Ability to multitask and adapt in a fast-paced environment.
Good communication skills in Vietnamese & English
Quyền lợi
Competitive salary of 15,000,000 VND + commission to start
Full social insurance & employee benefits; we take care of our people
Dynamic, friendly work environment: learn, grow, and build your career with us
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)
Thứ 7 làm việc cách tuần, luân phiên trực giữa các chi nhánh.
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 375 Võ Nguyên Giáp, Phường An Khánh (Thành phố Thủ Đức cũ)