Sales Executive

Air Liquide Vietnam
Founded in 1996, Air Liquide Vietnam is a leading industrial gas supplier in the country with country wide coverage. Air Liquide Vietnam's operations include more than 10 production units at different sites across the country supporting a full spectrum of industries including electronics, automotive, glass, metals, food, petrochemicals, and healthcare. The quality of Air Liquide Vietnam products has been awarded with both Golden FDI and Golden Dragon awards for foreign invested companies in Vietnam.
Aligned with Air Liquide's, Air Liquide Vietnam aims to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition.
About Business Line
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Work Location
Saigon High Tech Park, Ho Chi Minh City, Vietnam
How Will You Be Contributing to Our Success?
The Sales Representative (Farmer) manages existing customers in designated areas, focusing on contract adherence, customer satisfaction, and loyalty. This role aims to drive long-term revenue and profit by maintaining a stable and profitable customer base through effective relationship management and service excellence.
(1) Contract and Price Management
- Ensure adherence to contract terms and deliver on our commitments while monitoring customer compliance.
- Update pricing as needed.
- Oversee cash collection processes.
(2) Customer Retention, Contract Renewal, and Business Expansion
- Monitor competitive activities and market conditions.
- Identify optimal timing for contract renewals and business expansion opportunities.
- Develop and propose solutions and commercial schemes.
- Create and implement winning strategies.
(3) Customer Satisfaction Management
- Conduct regular customer visits.
- Address and resolve customer complaints.
- Respond to customer inquiries promptly.
- Gain and apply customer insights.
(4) Lead Account Management Program
- Initiate and execute local account management programs.
- Implement cluster or group programs related to account management initiatives.