Mô tả công việc
● Client Consultation & Support: Communicate with B2B/B2C clients to understand their needs, provide detailed destination and service information, assist with inquiries, and ensure excellent customer care throughout the trip.
● Itinerary Design & Quotation: Create suitable travel itineraries, prepare cost calculations, and send accurate quotations to clients.
● Service Coordination & Bookings: Manage tour arrangements from start to finish, confirm bookings, coordinate with internal departments, and negotiate with suppliers to secure services.
● Issue & Complaint Handling: Address customer complaints and resolve issues professionally to maintain high satisfaction levels.
● Reporting & Additional Tasks: Prepare regular reports for management and perform other duties as assigned.
Yêu cầu
● Experience in tourism or sales is an advantage
● Excellent spoken and written English
● Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
● Ability to work under high pressure and overtime when required
● Strong communication, organizational, and listening skills
● Strong customer service mindset and sales orientation
● Excellent negotiation skills and problem-solving skills
Quyền lợi
● Income based on performance: Basic salary 12-18 million VND + sales bonus (negotiable
● based on experience)
● 13th-month salary,
● Insurance after passing probation
● Schedule: Full time [protected info] days per week
● Work in an international and multicultural environment.
● Opportunity to exercise creative ideas and skills
● Travel respective destinations when it is required
● Become a part of Dynamic passionate individuals who celebrate successes and contribute to sustainable tourism in Viet Nam, making travelers's dreams a reality
Thông tin chung
Nơi làm việc
- - Hà Nội: Office: No. 975, Giải Phóng Street, Phường Hoàng Mai
- - Hà Nội: 58 Thuốc Bắc, Phường Hoàn Kiếm