Sales Export Admin

Location: The Manor Officetel, 89 Nguyen Huu Canh, street Thanh My Tay Ward (Former Binh Thanh District), Ho Chi Minh City
Department: Sales
Reports to: Marketing Manager / Sales Manager
1. Job Objective
Support all administrative and commercial activities of the Sales & Marketing Department, ensuring sales processes, data management, documentation, quality control, and cross-department coordination are executed accurately, completely, and on time.
2. Job Responsibilities
1. Lead Management & Customer Support
• Receive and classify leads from Marketing (international & domestic).
• Proactively contact, consult, and assess customer needs.
• Assist in preparing quotations, contracts, and offer packages.
• Update CRM/Lark/MISA and track sales pipeline and order progress.
2. Sales Support
• Coordinate with local sales teams to handle customer requests and finalize orders.
• Process confirmed orders from local sales (pricing - quantity - schedule - documentation).
• Manage order fulfilment & logistics:
o Track production - QC - packing - delivery schedule
o Check documents, COA, packing list, booking status
• Perform sales data analysis & revenue reporting; monitor order KPIs by market.
• Conduct price scouting, update market prices, raw material prices, and competitor pricing as assigned.
3. Sales Administration - Factory Audit & Certifications
• Participate in factory evaluations: assessing production capacity, quality systems, and processes.
• Assess certification compliance: FSC, ISO, Social Audit (BSCI/SMETA), and technical certificates required by clients.
• Work with third-party agencies (inspection - audit - certification bodies).
• Prepare quality files, commitment letters, and technical specifications for customers.
• Support factory audits such as RESA, QSA, or customer-specific audits.
4. Support for International Sales & Sales Manager
• Upload documents to customer platforms such as MSI or similar systems.
• Prepare PI, PO, COA, catalogues, product images, and samples.
• Assist foreign partners with visa, travel schedules, and work arrangements when visiting Vietnam.
• Perform additional tasks assigned by the Sales Manager.
5. ISO Committee & Process Compliance
• Manage and update ISO checklists, forms, and Sales-related documentation.
• Monitor compliance with sales - QC - production - documentation procedures.
• Support internal ISO assessments and re-certification activities.