Sales Manager ( Freight Forwarding)

1. Team Leadership and Development:
Lead, mentor, and motivate the sales team to achieve individual and collective targets.
Provide ongoing coaching, training, and development opportunities to enhance team performance and skills.
Facilitate in recruit, retain and develop sales members to attain growth objectives.
Foster a positive and collaborative team environment that encourages innovation, creativity, and continuous improvement.
2. Sales Strategy and Planning:
Develop and implement strategic sales plans to achieve company objectives and volume/ revenue targets.
Managing sales pipeline, activities by CRM or other tools, and provide forecasting to relevant stakeholder.
Analyze market trends, customer needs, and competitor activities to identify opportunities for growth and differentiation.
Collaborate with cross-functional senior management to conduct sales strategies for all business products and services
3. Performance Management:
Monitor sales performance metrics, including KPIs, sales quotas, and revenue targets.
Conduct regular performance evaluations and provide constructive feedback to team members.
Take proactive measures to address performance issues and implement corrective actions as needed.
Help sales members solve the business problems and challenges.
4. Customer Relationship Management:
Build and maintain strong relationships with key customers, partners, and stakeholders.
Identify new business opportunities and develop strategies to expand the customer base.
Ensure exceptional customer service and satisfaction by addressing inquiries, resolving issues, and maintaining a high level of responsiveness.
5. Sales Operations and Administration management:
Oversee sales territories, budgeting, and planning activities.
Collaborate with cross-functional teams, including marketing, finance, and operations, to streamline processes and improve efficiency.
Generate relevant market and sales reports for higher management team.