Sales Manager - Leisure and Travel (HCM)

Position Summary
The primary responsibility of the Leisure and Travel Sales Manager of The Grand Ho Tram Property is to manage and implement the overall sales plan for the Leisure and Travel Sales Department. Promote and contract group and individual tour business, leisure groups, customers, and sales events for the local The Grand Ho Tram property to maximize hotel occupancy. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram .
Responsibilities
§ Work with Director of Sales to implement short and long range goals, objectives, policies and corporate driven operating procedures. Proactively communicate guidelines for staff that shapes the unparalleled standards expected.
§ Develop, prioritize, and implement proactive and reactive sales action plan. Coordinate sales selling cycle and methodology.
§ Create and execute a sales strategy to meet the production requirements from the Leisure and Travel segments consistent with the hotel's group rate and production goals.
§ Identify market trends and develop strategic and tactical recommendations to the Director of Sales.
§ Monitor developments in Social Media commerce and make recommendations to the Director of Sales as to how to best leverage those channels.
§ Provide research for developing plans which identify marketing opportunity, direct and web-based marketing and new project development.
§ Oversee the contracting process and maintain relationships with customers under the Leisure and Travel segments.
§ Consults with representatives of client group or organization to plan details.
§ Compiles estimated costs, submit input on final budget, track budget statistics and prepares management reports. Assist with analysis for improvement in effectiveness of sales, methods, costs and results.
§ Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
§ Recommend/implement incentive programs in each department that addresses reducing costs or increasing revenues and meets company's budgetary guidelines.
§ Projects monthly forecasts; produces regular and special reports; maintains required records and files.
§ Maintain excellent working relationships with Key Wholesalers.
§ Represent The Grand Ho Tram Strip at community functions and business meetings to promote company and hotel.
§ Support all hotel and corporate wide training, guest relations, branding and cultural indicatives.
§ Provide input in recruiting, training and evaluating performance of Leisure and Travel sales team members under direct supervision. To ensure staff delivers a first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
§ Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.
§ Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
§ Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.